Pluto Halo Rectangular Crystal Chandelier
Pluto Halo Rectangular Crystal Chandelier
- Chandelier Body:40"W*6.7"H
- Weight:40 lbs
- Light Number:6
- Chandelier Body:48"W*6.7"H
- Weight:40 lbs
- Light Number:8
- Chandelier Body:61"W*6.7"H
- Weight:60 lbs
- Light Number:12
- Chandelier Body:73"W*6.7"H
- Weight:60 lbs
- Light Number:15
- Wire length: 10 Ft.
- Cable Length: 8 Ft.
Specification
- Material: Brass+Crystal
- Finish: Brass/Bronze/Nickel
- Number of light sources: 6/8/12/15
- Light Source: LED/E12(Dimmable)
- Bulb included
- Uses E12 Candelabra bulbs (40W) Max
- Voltage specification: 110V,Can be customized to 240V
- Power type: Hard Wire; Professional installation recommended
- Certification: UL / CE / SAA
- Warranty period: 2 years
- Purpose: Living Room/Dining Room/Kitchen
- Shipping Time: 9 - 14 natural days
- FREE SHIPPING On All orders.
Note
- Contact us if sloping or vaulted ceiling.
- Requires installation by a licensed electrician.
- Certified to Damp UL electrical standards.
- We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after sale.
Please feel free to contact us by email when you have any questions.
Our email: info@olivialamps.com.
Shipping & ReturnFree shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days
Shipping Time: 6-12 working days
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.
30 Days Free Return and Exchange
If your new Olivia product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.
Please refer to Refund Policy for details
Return and Refund Policy
Olivia Lamps offers a 30 days return policy, which means you will be able to return the package within 30 days after you receive the package, if it is unused and in original condition.
Notes: if packages are with wooden case outside, please don't destroy or throw away the wooden case.
Do i need to pay for the return?
If the packages is with defects or damaged, or a faulty products, there is no return cost, you will receive a full return.
If the return is just because of change of mind, size/designs/finishes not suitable, or other personal reasons, customers will need to pay for the return freight cost.
To return a products, please following the steps below:
1. Submit the return request to info@olivialamps.com with the order number and description for the issues.
2. Our customer service team will respond your request and send return instruction and return address with 2 business day.
3. Make sure the item is unused and in original condition, and all the accessories are inside the package, and then ship them to the address provided.
4. Providing us the tracking number for the returned package.
5. Our warehouse will inspect the package to evaluate the condition for the item, after it is approved, we will initiate the refund.
Refund Policy
How long it takes for me to receive the refund?
Usually, it takes around 7~10 business day for the refund to hit the card from which the payment is made.
Damages
If there is any damages for the item, please send us pictures with the order number at info@olivialamps.com we will arrange free replacement to be sent by express, and update the tracking number.
If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Olivia Lamps products at discounted prices.
Olivia Lamps is pleased to offer more affordable discounts and better service to our trade partners.
Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.
Feel free to join us!
Please contact us for more information.
WHAT YOU NEED TO DO?
- Make a note in your email: Business/ designer name via trade account Example: XXX's trade account set up
- Provide shopping list(colors, sizes, special requirements, etc.)
WHAT WE PROVIDE?
- Exclusive discount code based on the amount of your shopping list
- Prepare your list of shipments for you in advance
- Exempt custom charge. Free samples and free swatches for customized color
- 30 days for return and exchange extended to 60 days for free return and exchange
- The regular two-year warranty is extended to five years
- Design drawings provided free of charge
- Free accessories for extension rod extension chain
- Exclusive VIP customer service representative
Introduce
We offer custom service, you can contact us by email (info@olivialamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Email: info@olivialamps.com
Phone：(205) 578-8976
FAQ
Questions About Orders
When you complete your order, we will send you an order confirmation email or order SMS confirmation message to your cell phone. After your order has been successfully processed and shipped, we will update you with your logistics tracking number via email or SMS. We will also update you with the logistics dispatch notification in email and SMS when your goods are about to be delivered.
If I Receive A Broken Product, What Should I Do?
First of all, you don’t need to worry about this problem because most of our products are packed in wooden boxes. Inside the wooden box, we also put cardboard boxes and so on, so our products generally do not appear broken phenomenon. Secondly, there have been many buyers who have placed orders with us and they are satisfied with the products they received, so you don’t have to worry too much. Finally, if there is a problem, we will also give you a timely solution.
Is It Possible To Customize The Size, Color And Specification Of This Product?
Of course you can, we can make the lamps to your satisfaction according to your needs.
We will send you the design drawing and give you confirmation, we will start the production after your confirmation, and we will send you the effect picture after the production is finished, and finally we will send it to you by express.
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
What Do We Do About Shipping?
The product package size is less than 40 inches, we use express delivery such as DHL, FEDEX, UPS, etc.; the transportation time is generally 7-14 days;
If the package size of the product is larger than 40 inches, we use ocean shipping; the last delivery is by truck or express shipping; the shipping time is usually 4-6 weeks;
In stock products, 3-5 days processing time
non-stock products: 7-10 business days;
Can I Return The Product If I Am Not Satisfied With It?
We are able to return and exchange the products within 30 days.
If there is no problem with the quality, you can just ship the product to us (shipping costs out of your own pocket) and we will deduct our shipping costs; the actual amount of the lamps will be returned immediately;
If there is a problem with the quality, we return it free of charge;
we deal with these issues by providing actual evidence, such as photos, videos, etc.; and by describing the product clearly in writing;
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