SHIPPING POLICY

How much for Shipping?

We are offering free shipping on all orders within the United States

Delivery Time

All the orders will be ready to ship in 3~5 business day, you will receive an order confirmation notification after the order is placed.

After the package is shipped out, it takes around 7~9 business day for the package to arrive.

Shipping Rates and Estimates

(items which diameter less than 127 cm or 50inches)

Shipping Country

Estimated delivery time

Price

USA

7 to 9 business days

Free Shipping

Ocean Shipping For Large Products, (items which diameter larger than 100cm or 39 inches)
Ocean Shipping time:35-45 natural day

After the order is shipped, you will receive a notification from our shop with the tracking number and the tracking link.

Usually, packages will be sent by UPS/DHL/Fedex, it will take around 7~9 business day to arrive, if you are not able to locate the package, please contact us at info@olivialamps.com with your order number, we will investigate for you.

Please do not put P.O. boxes as the delivery address

Detail delivery address will be needed for delivery, instead of providing the P.O. boxes, please provide the detail delivery address to make sure packages can be successfully dispatched, most of the carriers have limitations on delivery to P.O. boxes.

Refunds, returns, and exchanges

Olivia Lamps is offering a 30 days return policy, if the item is unused and in original condition. 

After the order is delivered, please make sure to inspect the goods within 30 days.

Note: if there is any damages of the boxes or the products, please take the pictures and contact us immediately at info@olivialamps.com.

Cancellation Policy

For the products, you can cancel your order for free within 24 hours after placing it. If you cancel after 24 hours, a 20% cancellation fee and material costs will apply. If the product is already in production, or If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.

If you force a cancellation after shipping, a 50% fee will be charged. You can initiate the return process after receiving the fixtures.

Additionally, please note that all large fixtures in the store are non-returnable and non-exchangeable.

If you have any further questions, please don't hesitate to contact us at info@olivialamps.com

Return and Refund Policy

Olivia Lamps offers a 30 days return policy, which means you will be able to return the package within 30 days after you receive the package, if it is unused and in original condition. 

Notes: if packages are with wooden case outside, please don't destroy or throw away the wooden case. 

Do i need to pay for the return?

If the packages is with defects or damaged, or a faulty products, there is no return cost, you will receive a full return.

If the return is just because of change of mind, size/designs/finishes not suitable, or other personal reasons, customers will need to pay for the return freight cost. 

To return a products, please following the steps below:

1. Submit the return request to info@olivialamps.com with the order number and description for the issues.

2. Our customer service team will respond your request and send return instruction and return address with 2 business day.

3. Make sure the item is unused and in original condition, and all the accessories are inside the package, and then ship them to the address provided.

4. Providing us the tracking number for the returned package.

5. Our warehouse will inspect the package to evaluate the condition for the item, after it is approved, we will initiate the refund.

Refund Policy

How long it takes for me to receive the refund?  

Usually, it takes around 7~10 business day for the refund to hit the card from which the payment is made.

Damages

If there is any damages for the item, please send us pictures with the order number at info@olivialamps.com we will arrange free replacement to be sent by express, and update the tracking number.

If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Olivia Lamps products at discounted prices.

Olivia Lamps is pleased to offer more affordable discounts and better service to our trade partners.

Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.

Feel free to join us!

Please contact us for more information.

info@olivialamps.com

WHAT YOU NEED TO DO?

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

WHAT WE PROVIDE?

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

Introduce

We offer custom service, you can contact us by email (info@olivialamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.

Customization 

1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:

The product link or model number of the product.

The information of the color and size or other you need to customize.

If can, please send us your actual application scenario (for we can give the most suitable design solution to you)

2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:

The picture or design drawing you have.

Specify base size, material, color, bulb type or others.

If there are any questions, please feel free to contact us：

Email:  info@olivialamps.com

Phone：(205) 578-8976‬