Thaddeas Forged Linear Chandelier 54" 72" 96"

Shipping & ReturnFree shipping on all orders

The time period for you to receive your goods is divided into processing time and delivery time.(US,CA)
Processing Time: 0-3 working days
Shipping Time: 6-12 working days

Note:

1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.

2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
You can refer to Shipping Policy for details.

30 Days Free Return and Exchange
If your new Olivia product doesn't fit, we will gladly accept returns or exchanges within 30 days of order delivery.

Please refer to Refund Policy for details

Return and Refund Policy

Olivia Lamps offers a 30 days return policy, which means you will be able to return the package within 30 days after you receive the package, if it is unused and in original condition. 

Notes: if packages are with wooden case outside, please don't destroy or throw away the wooden case. 

Do i need to pay for the return?

If the packages is with defects or damaged, or a faulty products, there is no return cost, you will receive a full return.

If the return is just because of change of mind, size/designs/finishes not suitable, or other personal reasons, customers will need to pay for the return freight cost. 

To return a products, please following the steps below:

1. Submit the return request to info@olivialamps.com with the order number and description for the issues.

2. Our customer service team will respond your request and send return instruction and return address with 2 business day.

3. Make sure the item is unused and in original condition, and all the accessories are inside the package, and then ship them to the address provided.

4. Providing us the tracking number for the returned package.

5. Our warehouse will inspect the package to evaluate the condition for the item, after it is approved, we will initiate the refund.

Refund Policy

How long it takes for me to receive the refund?  

Usually, it takes around 7~10 business day for the refund to hit the card from which the payment is made.

Damages

If there is any damages for the item, please send us pictures with the order number at info@olivialamps.com we will arrange free replacement to be sent by express, and update the tracking number.

If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Olivia Lamps products at discounted prices.

Olivia Lamps is pleased to offer more affordable discounts and better service to our trade partners.

Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.

Feel free to join us!

Please contact us for more information.

info@olivialamps.com

WHAT YOU NEED TO DO?

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

WHAT WE PROVIDE?

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

Introduce

We offer custom service, you can contact us by email (info@olivialamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.

Customization 

1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:

The product link or model number of the product.

The information of the color and size or other you need to customize.

If can, please send us your actual application scenario (for we can give the most suitable design solution to you)

2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:

The picture or design drawing you have.

Specify base size, material, color, bulb type or others.

If there are any questions, please feel free to contact us：

Email:  info@olivialamps.com

Phone：(205) 578-8976‬